EFFECTIVE BUSINESS WRITING
2009-08-19

Good communication skills are critical for personal and professional success. Ensure results through effective interpersonal, verbal and non-verbal communication, assess communication styles, learn words to avoid and those to use, present an idea or share a concern, share an opinion, request or suggestion, listen, give and get feedback, instructions, and directions.

This aims to develop awareness on the various principles and techniques of effective business writing as well as oral communication and their application to the workplace; to know and apply the techniques of writing effective business lectures, memos, e-mails and reports; and to be more confident in using the English language in communicating to customers.